Pilates Charm Return Policy

At Pilates Charm, every piece is crafted with care and attention to detail. We want you to truly love your purchase, so please take a moment to carefully read through our return policy before ordering.

✨ Returns Window
We accept returns within 14 days of delivery. If 14 days have passed since your order arrived, unfortunately we can’t offer a return.

✨ Condition of Returned Items
All items must be unused, unassembled, and in their original packaging. Items showing signs of wear, use, or damage will not be eligible for return.

✨ Return Process
To start a return, please email our team at [insert email] with your order number and reason for return. Once your return is approved, we’ll share the instructions. Please note that customers are responsible for return shipping costs.

✨ Refunds
Refunds are issued to your original payment method once the returned item is received and inspected. Please allow 5–7 business days for processing.

✨ Friendly Note
Our reformers are made to order with premium materials, and we carefully inspect each one before it leaves our workshop. Because of the craftsmanship involved, we encourage you to double-check measurements, finishes, and details before purchasing to ensure the perfect fit for your Pilates practice.

We’re confident you’ll love your Pilates Charm piece and our team is always happy to answer questions before you order so you can shop with confidence.